Don’t take our word for it

Our customers depend on us to provide well tailored insurance products and exceptional customer service. We do our best to meet and exceed their high standards. Here’s what some of our customers say about our efforts.

“For commercial insurance there’s still a need for a personal service and a face-to-face meeting to discuss cover requirements and gain clarification on terminology.”

Whilst the telephone and internet providers can supply cover, our specific business requirements do not fit neatly into their criteria. J R Stephens documented our business set-up and thereafter arranged a competitive quote for the right level of cover.

George Northey, G N Electrical – Commercial Combined Insurance

“When we had a claim your prompt and efficient service was greatly appreciated”

You didn’t just take the claim details you assisted us the whole way through the claim. Well done and thank you so much for your help.

Karen Chapple, Ansum Flowers – Shop Insurance

“Every year you help me through the maze of insurance terminology. You go that extra mile.”

It is so rare nowadays to find a company with these values. With you I know I will have faultless service.

Ian Coleman, Property Care Builders – Liability Insurance

“We weren’t sure what insurance was required by law and what we really required for our business.”

Having just started our business, insurance was definitely something we knew we needed but we weren’t sure exactly what products we needed. J R Stephens went through all our insurance needs and explained the policies to us in a manner that we understood, we feel confident we have all our insurance needs met.

R Twist & R Harris, R & R Gym – Commercial Combined Insurance

“Greatly appreciate your efforts on my behalf. Cheers for you help.”

I have been with J R Stephens for many years and have had prompt & efficient service, as a tradesman they help me to cover exactly what I need, both at home and at work.

Mike Male, Painter & Decorator – Tradesman Insurance

We have used JR Stephens for many years now and I have no worry about recommending them to friends and colleagues who want insurance.”

Unlike some companies, your staff put our interests first, taking the time to get to know what we needed. Great local service.

Roger Chapman, Chapmans Butcher – Shop Insurance

“I thought I had been getting a good deal with my previous insurers”

Having been with my last insurers for a number of years I expected I was getting a competitive deal. How wrong I was! My thanks to Justine for the straightforward and honest service.

Miss S Cross, Private Client – Vehicle Breakdown Insurance

“We have no doubt that we are in safe hands, and that we have found in you, a trustworthy company on which we can rely.”

From start to finish your friendly team have been most helpful, and went that extra mile to accommodate our requirements.

S Kruss, West Country Properties & Investments – Office Insurance